Privacy Policy | Astar Network - Connecting you to Web3

Updated 14 July 2023

Introduction

This is the privacy policy (“Privacy Policy”) of STAKE TECHNOLOGIES PTE. LTD. (Company Registration No. 202031209G) (herein referred to as the “Company”, “we”, “us” or “our” in this Privacy Policy), a company incorporated in Singapore, which operates the website (https://astar.network).

Please note that we take the protection of personal data very seriously. This Privacy Policy applies to all personal data that we hold about you as well as any personal data you may provide to us. References to “personal data” refer to data, whether true or not, about you that can be identified from that data or from that data and other information to which the Company has or is likely to have access. This Privacy Policy applies to our website, applications, products and services. IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY, THEN PLEASE DO NOT ENTER THE WEBSITE OR USE OR ACCESS ANY OF OUR SERVICES.

By interacting with us (including use of the website), providing personal data to us, submitting information to us or signing up for any newsletters or services offered by us, you shall be deemed to consent to all terms and conditions in this Privacy Policy.

If you have any questions or requests regarding this Privacy Policy, please contact our Data Protection Officer at the contact details provided below (at the end of this Privacy Policy).

Collection of Personal Data

We may collect a variety of personal data about our customers and visitors when you provide it to us, or when you use our services.

Generally, we collect your personal data and other information in the following ways:

A. when you submit forms relating to any of our products or services;
B. when you register for or use any of our services on websites owned or operated by us;
C. when you use or purchase our products or services;
D. when you request that we contact you;
E. when you request to be included in an email or other mailing list;
F. when you browse our website (see section below regarding Cookies); and
G. when you submit your personal data to us for any other reason.

Personal data we may collect from you includes:

Identity Data which includes your first name, last name, username or similar identifier.
Contact Data which includes billing address, company address, email address, and telephone numbers.
Financial Data which includes payment card details.
Transaction Data which includes network transactions affiliated with your accounts.
Feedback and Correspondence Data which includes information you provide in your responses to surveys, when you participate in market research activities, report a problem with Service, receive customer support, or otherwise correspond with us.
Usage Data which includes information about how you use our website and services.
Marketing and Communications Data which includes your preferences in receiving direct marketing from us and your communication preferences.

We may also get personal data about you from other third-party sources and we may add this to the personal data we get from your use of our websites, software, and services. Such personal data may include:

Technical Data which includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Tracking Data which includes information we or others collect about you from cookies and similar tracking technologies, such as web beacons, pixels, and mobile identifiers.

Consequences if We Cannot Collect Your Personal Data

We need your Personal Data to provide our services to you and/or perform our contractual obligations towards you. You can always refuse to provide your personal data. However, without providing such personal data, we may not be able to provide you with the services you are intending to receive.

Use of Personal Data

To Provide Services

We use your personal data in the following ways:

To enable you to access and use our websites, products, and services.
To provide and deliver products and services that you may request.
To send information, including confirmations, technical notices, updates, security alerts, and support and administrative messages.
To comply with applicable laws, lawful requests, and legal processes, such as to respond to subpoenas or requests from government authorities.

To Communicate With You

We use your personal data to communicate about promotions, upcoming events, and other news about products and services offered by us and our selected partners.

You may unsubscribe from receiving marketing materials at any time by clicking on the “unsubscribe” link in the email you receive or updating your preferences to indicate through which modes of communication and what kind of marketing communications you wish to receive.

For us to provide information about products and services which may be of interest to you, we may analyse and rely on your overall interaction with us (such as, but not limited to, your newsletter clicks / opening results, your web surfing activities, the newsletter types you are subscribed to and your interactions with us).

To Optimize Our Platforms and Services

In order to optimize your user experience, we may use your personal data to operate, maintain, and improve our platforms and services. We may also use your personal data to respond to your comments and questions regarding the services and to provide you and other users with general customer service.

We may use or share your personal data with your consent, such as when you instruct us to take a specific action with respect to your personal data, or you opt in for marketing communications. However, please note that, generally, we do not rely on consent as a legal basis for processing your personal data and we may process your personal data without your knowledge or consent in compliance with this Privacy Policy where this is required or permitted by law.

Legal basis of processing

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

In processing your personal data in connection with the purposes set out in this Privacy Policy, we may rely on one or more of the following legal bases, depending on the circumstances:

we have obtained your explicit prior consent to the processing (this legal basis is only used exceptionally in relation to processing that is entirely voluntary – it is not used for processing that is necessary or obligatory in any way);
the processing is necessary for taking steps prior to entering into a contract with you and/or the performance of our contract with you;
the processing is required by applicable law or regulations;
the processing is necessary to protect the vital interests of any individual;
the processing is necessary for public interest or in the exercise of official authority; and/or
the processing is necessary for the purposes of a legitimate interest pursued by us or a third party for the purpose of managing, operating or promoting our business and such interests do not pose a high risk to your interests, fundamental rights, or freedoms.

Further, when we are involving third party processors into the performance of our services and contractual obligations and such involvement requires the sharing of personal data, we have entered with our third party processors into appropriate agreements according to the European General Data Protection Regulation.

Disclosure of Personal Data

We do not share, rent, or sell the personal data that you provide us with other organizations without your express consent, except as described in this Privacy Policy. Subject to applicable laws, we may disclose personal data to third parties without your consent under the following circumstances:

Business Transfers. We may share personal data when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
Compliance with Laws and Law Enforcement; Protection and Safety. We may share personal data for legal, protection, and safety purposes or to comply with laws.
Professional Advisors and Service Providers. We may share personal data with those who need it to do work for us. These recipients may include third party companies and individuals to administer and provide the Service on our behalf (such as customer support, hosting, email delivery and database management services), as well as lawyers, bankers, auditors, and insurers.
Group. We may share personal data with our related corporations, parent company, subsidiaries and affiliates of the Company.
Marketing Activities. In case you have consented to receiving information/newsletters from us, we may transfer your personal data to our business partners in order for us or our business partners to inform you about upcoming opportunities and promote our respective products and services.
Other. You may permit us to share your personal data with other companies or entities of your choosing. Those uses will be subject to the privacy policies of the recipient entity or entities.

Transfer of your Personal Data to Another Country

The Company may share your personal data with recipients based outside of your country if necessary for the purposes stated in this Privacy Policy. When we do send personal data abroad, we have in place adequate safeguards in compliance with the requirements under the applicable laws. This includes obtaining assurances from the recipient and ensuring that the recipient is bound by legally enforceable obligations to provide the transferred personal data a comparable standard of protection as that under the Personal Data Protection Act 2012 of Singapore.

Third-party Sites

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. You acknowledge that we do not control how these third-party sites collect, use and share your personal information and you further acknowledge that these third-party sites fall outside the scope of this Privacy Policy and are governed by their own respective privacy policies. We are not responsible for the activity or content of any third-party site. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security and Protection of Information

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be entirely secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. The transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment. We do not assume responsibility for the information you submit to or receive from us or for any unauthorized access or use of that information, and we cannot and do not guarantee the security of any information transmitted by you to us or vice versa. You agree not to hold us responsible for any loss or damage incurred as a result of any unauthorized access, modification, interception, destruction or use of the information you submit to or receive from us through the Internet. In the event of a data breach, we will notify you as soon as practicable as required by applicable law.

Retention of Personal Data

We retain personal data we collect as long as it is necessary and relevant to fulfill the purposes outlined in this Privacy Policy. We may retain personal data for a longer period to comply with applicable law where required, prevent fraud, resolve disputes (or if we believe there is a prospect of litigation/dispute in respect to our relationship with you), troubleshoot problems, assist with any investigation, enforce our Terms of Use, and other actions permitted by law.

To determine the appropriate retention period for personal data, we consider the type of product or service we are providing for you, , the purposes for which we process your personal data, the applicable legal requirements, and other legitimate business reasons.

Your Rights Over Your Personal Data

You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the contact form given on our website. In certain circumstances, you can also exercise the rights available to you under the Personal Data Protection Act 2012 of Singapore as follows:

Access - Request for a copy of the personal data we have about you if any, and request for information about how your personal data has been used and disclosed.
Correction - Request change/correction or update to any personal data we have about you – this enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Right to withdraw consent at any time – in circumstances where we ask for your consent to process your personal data, any consent is provided freely and if you decide to withdraw you consent, this will not affect the lawfulness of any processing carried out before you withdraw your consent, nor will it affect processing of your Personal Data conducted in reliance on lawful processing grounds other than consent. If you withdraw your consent, we may not be able to provide certain services to you and/or performing any contracts we may have with you, and this may also result in the termination of any contracts you have with us and your being in breach of your contractual obligations or undertakings, and our legal rights and remedies in such event are expressly reserved.
You have the right to complain to the Personal Data Protection Commission of Singapore about our collection, use and disclosure of your personal information. For more information, please contact the Personal Data Protection Commission of Singapore.

If you wish to exercise any of the rights set out above, please contact our Data Protection Officer at the contact details set out below. You may be charged with a reasonable fee for our processing of access requests, but not for processing a correction.. Please note that in some cases we may reject requests for certain reasons (for example, if the request is unlawful or if it may infringe on the rights of others or if the request is clearly unfounded, repetitive or excessive).

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. However it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Cookies

We may use cookies, local storage, or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. Users can control the use of cookies and local storage at the individual browser level. You can set your cookie preferences. Some web browsers provide settings that allow you to control or reject cookies or to alert you when a cookie is placed on your computer. You can check the specific steps in your particular browser help menu. You also may be able to reset device identifiers by activating the appropriate setting on your mobile device. You can check the specific steps in the help or settings menu of your particular device. Please note that the changes you make to your cookie preferences may restrict your use of certain parts of the website.

Contact Data Protection Officer

For any questions or requests regarding this Privacy Policy you can contact our Data Protection Officer at:

Email: admin@stake.co.jp
Address:
Data Protection Officer
Stake Technologies Pte. Ltd.
105 CECIL STREET #24-02 THE OCTAGON SINGAPORE (069534)

When writing to our Data Protection Officer, please indicate:

your full name and contact information;
a description of your query or request; and
the nature of your query or request in the subject header (for example, Correction of Personal Data Request, or Personal Data Access Request).

Amendment to this Privacy Policy

We continually improve our methods of communication and add new functionality and features to our platforms and services. As such, we keep our Privacy Policy under review and we may amend it. We reserve the right to make changes and updates to this Privacy Policy without giving you prior notice. We encourage you to check this Privacy Policy frequently and anytime you submit personal data via our platform. You are responsible for keeping track of the changes made to the Privacy Policy. Your continued use of the website shall constitute your agreement to be bound by any such changes to this Privacy Policy. If we make any changes, the updated Privacy Policy will be posted on the website with a revised effective date.